Below is a delivery guide for receipt of your purchases. Please note: this is a guide only.

Location	Delivery (business days)
VIC	Next day - 2 days
NSW	Next day - 2 days
SA	Next day - 2 days
WA	Next day - 2 days
QLD	Next day - 2 days
NT	Next day - 2 days
ACT	Next day - 2 days
TAS	Next day - 2 days
Singapore	4-6 days
NZ	4-6 days
Worldwide	7-28 days

If you do not receive your order within the above time frames, please first check the address you have supplied on your order invoice and make sure this is correct. If the address is correct please contact your local Post Office to check if your parcel is being held for pick-up or if they have attempted delivery but failed to leave a 'call card'. If the post office has no record of your parcel, please contact Save Our Sleep via email (info@saveoursleep.com) in most cases we can track your order with Australia Post.

Unless you have chosen Express/Priority shipping these delivery times will vary depending on the size of your order/parcel. You will be issued with a tracking number from us through our Startrack courier service, so you can track your order.

The majority of our parcels are sent with our courier service Startrack however if your order only consists of one or two very light items, depending on your delivery address, your order may be sent via Australia Post.

Christmas

Please allow for longer the normal shipping times at Christmas, December 1st until the 24th, we will still ship orders daily but there may be delays with the service we use. If you are in a hurry for a parcel please select Priority Fast Tracked. 

Gift Vouchers
Gift vouchers are delivered via Australia Post if it is the only item purchased and includes instructions on how to redeem. If the voucher is purchased along with other products the Gift Voucher card will be sent out with the rest of the order parcel.

PDFs - Packages, Routines and Articles
PDFs are sent via email immediately to all electronic payment customers. For bank transfer payment methods, please send verifiable payment information to Save Our Sleep™. Once payment is verified, a link to your PDF is sent via email. If you do not receive this email with a link to download your PDF please check your junk mail or spam folder. This is particularly common for those with free email addresses such as hotmail and yahoo. If you do not find the email in your junk then please email info@saveoursleep.com where you will be given further directions.

Priority Fast Tracked (Express) 

Priority Fast Tracked orders will be sent out the day of purchase when possible if we receive the purchase before 4pm AEST. Priority Fast Tracked shipping is made a priority and put to the top of the order queue. On most occasions if you are outside Victoria your order will be sent in an over night delivery bag and will get to you much faster than standard shipping. 

Priority Fast Tracked (Express)  LARGE ITEMS

Please choose this option if your order includes any one or more of the following items and you would like it Priority posted -

1. Two or more blankets
2. Wishbone bikes
3. Cots/ Mattresses/Quilts
4. Toilet seats

Pick up from Barwon Heads is an option offered to client’s readers and friends who might be in our local area. If you choose this option one of the team will e-mail you to arrange a convenient time for your good to be collected.

Testimonial

Thanks - the Egg has already turned up in the mailbox today over night and I am putting it to good use immediately I was very surprised to find the nursery temp was around 18.9 - 19.0 degrees; I have thought it was around 13 - 14 degrees and have been putting on the thermostat heater regularly during the day and all night prior. This will save us the purchase price and more on our future electricity bills!!

As usual very prompt and efficient service - your team does a great job.

Kind Regards,
Sue Phillips-Lange
Bronze Member